Health & recovery
- Platform and dependency update cadence
- Scheduled backups with periodic restore evidence
- Uptime, certificate, and critical-path monitoring
- Security, error, performance, and accessibility review
Hays Digital Works
Website Care
Website Care
Maintenance should be visible, bounded, and recoverable.
A care plan creates one accountable request path and a repeatable health routine. The exact plan follows a platform and risk review; inherited sites may need stabilization before regular care begins.
Content support
Each agreement defines the monthly content allowance, request channel, required assets and approvals, turnaround expectation, and what becomes separately scoped project work.
Response boundaries
Severity levels, business hours, acknowledgment targets, maintenance windows, third-party outages, excluded emergency work, and escalation contacts are written into the plan.
Shared responsibility
Clients retain ownership of accounts, timely approvals, legal content, user access decisions, renewals, and business operations. Hays documents its monitoring, update, backup, communication, and incident boundaries.